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About your order


When paying for your order, you can choose from various payment options, such as iDEAL, PayPal, Bancontact and Sofort Banking.

All payments are made as simple and secure as possible.

If something goes wrong during checkout, you can simply place the order again.
We will then automatically cancel the unpaid order.


For each product we indicate whether the product is in stock or not.

If ordered and paid for before 16:00, the order will be shipped the same day, and in most cases delivered the next working day (depending on destination). After shipment you will receive a Track & Trace code from us.
This Track & Trace is normally still active and can be followed the same evening.

If you want to order something that is not in stock according to our site, you can always contact us to inquire about the expected delivery time.

Return or exchange item

Do you want to exchange the ordered item or are you not satisfied with the item received? No problem, you can return the item to us.

  1. According to the Distance Selling Act, you have 14 days to change your mind after receiving the item. In these 14 days you have the time to consider whether you want to keep the order or return it.
  2. The costs for returning are for your own account, unless, for example, the product is delivered incorrectly or defectively by us. Returning is at the risk of the sender.
  3. Download the return form here, you can add it in the box when returning, so that our returns department can complete it as quickly as possible.
    The box can be sent to the following postal address:
    TJM Supplies B.V., Zompstraat 8, 8102HX Raalte in the Netherlands.
  4. We will refund your money to your account within 14 days of receiving your package. For the refund, we use the same payment method that you used to pay for the item.
  5. We reserve the right to refuse your return if it does not meet our return conditions. See our terms and conditions.


We provide a standard 24 month manufacturer’s warranty after purchase on all our products. The warranty covers virtually any defect or problem, with very few exceptions.
Exceptions include products that have become defective due to incorrect use, fall damage, water damage, etc.


    (Part of TJM Supplies B.V.)
    Zompstraat 8
    8102 HX Raalte
    The Netherlands
    Business license number: 72016981
    VAT number: NL858946439B01

    Opening hours:
    Monday to Friday from 09:00 – 17:00

    Nordväl is op vakantie!

    Van 5 augustus tot en met 13 augustus zijn wij op vakantie.
    Vanaf 14 augustus staan we weer voor je klaar!

    Je kan wel op onze website bestellingen plaatsen maar let op dat deze pas vanaf 14 augustus verwerkt worden en je bestelling op z'n vroegst op dinsdag 15 augustus geleverd wordt.

    Telefonisch en via de e-mail zijn we in deze periode ook niet bereikbaar.


    Nordväl is on holiday!

    We are on vacation from August 5 to August 13.
    From August 14th we will be ready for you again!

    You can place orders on our website, but please note that these will only be processed from August 14 and your order will be delivered on Tuesday August 15 at the earliest.

    We are also not available by telephone or e-mail during this period.


    Nordval ist im Urlaub!

    Wir sind vom 5. August bis 13. August im Urlaub.
    Ab dem 14. August sind wir wieder für Sie da!

    Sie können auf unserer Website Bestellungen aufgeben. Bitte beachten Sie jedoch, dass diese erst ab dem 14. August bearbeitet werden und Ihre Bestellung frühestens am Dienstag, den 15. August, geliefert wird.

    Auch telefonisch oder per E-Mail sind wir in diesem Zeitraum nicht erreichbar.